Privacy and Security

Privacy and Security at HerAnswer.com

This notice discloses the privacy and security practices for HerAnswer.com. This notice applies solely to information collected by this web site. It will notify you of the following:

• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to or collect information that you voluntarily give us via email or other direct contact from you. We will not sell, rent, or otherwise provide this information to anyone other than what is necessary to ship your order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name, shipping address, email address, and phone number) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: 

• See what data we have about you, if any.
• Change or correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security
We take precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software through Comodo, which encrypts information you input. Comodo is a leading global provider of Identity and Trust Assurance services on the Internet, with over 200,000 customers worldwide.  We employ state-of-the-art data encryption to ensure safe and secure transactions to our site. 

What is SSL?
Secure Sockets Layer (SSL) is the security technology for encrypting a link between a web server and a browser. All data passed between our web server and your browser remains private and secure.

Whenever you communicate with us on our payment pages, a small yellow padlock appears in the bottom right-hand corner of your browser as a sign that we are now engaging SSL. (You'll also notice that http:// is replaced by https:// (The 's' stands for 'Secure').

"How do I know you are a real organization?"
To generate an encrypted SSL transmission, a web server requires an SSL Certificate. Checking a website's certificate is good practice that helps you avoid spoof websites, sometimes called "phishing" sites. To check the certificate, click on the padlock. Your browser will show you the name of the owner of the certificate. This name should match the name of the website operator.

Our SSL certificates are issued by a leading certificate authority, Comodo CA. Comodo is Web Trust-compliant, meaning that their business practices and processes have been rigorously audited according to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (Ernst & Young).

Comodo High Assurance certificates enable a high level of encryption. They also confirm that a company is a legally accountable organization.

To receive a high assurance SSL Certificate from Comodo, we had to demonstrate to them that we are an existing business, along with our control over the domain you are visiting. When you shop online, you deserve to be know who you are interacting with.

Seeing a site with a high assurance SSL Certificate, confirms two essential factors:

• That you have a secure SSL (encrypted) link with this website
• That this website represents a real organization

Credit Card Processing Security
To provide the highest transaction security, we utilize Elavon Global Payment Solutions, the payment network rated #1 by MasterCard® for speed, availability, and reliability. Designed with systems excellence in mind and custom-built from the ground up, the Elavon network delivers the most powerful processing platform in the industry. Elavon ranks as the third largest U.S. credit card processor, and holds a position among the top 10 processors worldwide.

Elavon provides the highest levels of credit card security available. Your information is encrypted (secured) from your computer to the Elavon network through VirtualMerchant, Elavon's secure payment authorization gateway. HerAnswer.com does not store credit card data. Elavon's facilities are fully-secured, with redundant servers and power supplies for the highest level of reliability.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 866-834-0131 (US customers) or 865-657-3249 (Non-US customers) or via email at [email protected] .

In recent years, new technology has led to many new advances in the area of security. When used properly, these new tools allow web site owners to feel confident when accepting credit cards. We believe that our method of collecting credit card orders is extremely safe and would like to try to convince you. But if you still feel uncomfortable ordering online, please just give us a call at (866) 834-0131 (Rose Enterprises), mail us, or email us with your order. We appreciate your business!