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HerAnswer.com
Return Policy
Satisfaction guarantee: We
understand that people may be a bit unsure of the results they will get
from products they've never tried before. Due to this valid
concern, HerAnswer.com offers a 90-day satisfaction guarantee on all of
our products. Our guarantee is unconditional. For the first
time you order each product, if you are not satisfied with the item, we
will cheerfully exchange it or issue a refund of the full purchase price (less any
special shipping charges) upon receipt of the used or unused container.
Don't worry, we won't give you a hard time. (For NewCurves Guarantee
click here)
NOTE:
We do ask that you don't expect our products to provide results
which are
not advertised on HerAnswer.com.
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ALL RETURNS REQUIRE A RETURN
AUTHORIZATION NUMBER: Please call or e-mail us prior to
returning your product for either a refund or an exchange to
receive a return authorization number. Include this number,
along with your name and address, with your returned items.
We must receive your returned items within 14 days of issuing your
return authorization number for your refund or exchange to be
processed.
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Returns sent to us without a
valid return authorization number will be subject
to a 15% handling fee.
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In order to receive a credit
of any kind, the items must be received by us no later
than 110 days from purchase (order date + 5 + 90 days
guarantee period + 14 day authorized return period).
Returns received after this will not be processed.
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Please return all containers to us
for your refund or exchange (opened and unopened). Refunds
or exchanges will not be issued for containers that are not
returned.
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Special shipping charges (e.g.
Priority Mail, Next Business Day Air, 2nd Day Air, and International
shipping) are not refundable.
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Satisfaction guarantee policy
applies to first time orders of an individual (one) product only:
- We will accept a single
opened container of each individual product per
customer. We will accept additional returned containers of
that same product as long as they are unopened.
EXCEPTIONS: For some of our products, it may take more than one
container to achieve proper results, therefore, our
satisfaction guarantee is extended to the first 2 units
purchased for the following products:
and the first 3 units of
the following products:
Exceptions to the above conditions may be
granted at the discretion of HerAnswer on a case by case basis.
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Refunds will be issued in the same
manner as your original payment. We will process your refund
within 7 business days of the receipt of the returned product.
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You are responsible for shipping
the used and unused product containers back to us. You are
also responsible for the return shipping costs.
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Please ship returned items to us
at:
HerAnswer.com
1000 Sunrise Ave., 9b-150
Roseville, CA 95661
USA
Phone: 866-834-0131 (US toll-free) or 916-772-5214 (international)
e-mail:
Items incorrectly
shipped: If we accidentally send you an incorrect item, we will gladly replace it
with the item you originally ordered. If
items in your order were incorrectly shipped, call
or e-mail us within 24 hours of receipt and we will
ship a corrected order immediately and instruct you on how to return the incorrect
item(s). We will
credit your account for shipping charges you incur.
Damaged items:
If your order is damaged during shipping, we will replace it. If
items in your order are damaged, call or e-mail us within 24 hours of receipt and we will
ship a replacement and instruct you on how to return the damaged item(s). We will
credit your account for shipping charges you incur.
Shipping Address Policy:
- If we ship to an incorrect address due
to our error, we will ship another order at no charge
- If we ship to an incorrect address due
to your error, you are responsible for the full cost of the replacement order. If the original shipment finds its way back
to us, we will credit you back for the cost of the products less a
15% handling fee.
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